General Terms and Conditions
HELDERBERG PRIVATE HOME NURSING SERVICES
will provide service/s as agreed upon by both parties on initial consultation with the client and/or family involved. HPHNS endeavours to serve our clients with our best and loving intentions, upholding human dignity at all times in a personalised, professional manner.
The following applies:
Payment terms are within 30 days from date of statement, or 7 days from statement for 24 hour care.
Services will be terminated within 24 hours if the client so wishes, either in writing or verbally. Should Sr Parsons and Sr Watt feel it their ethical duty to contend this, the Doctor in charge and the family will be consulted and other arrangements will be made for the client and with their well being kept in mind. However, HPHNS cannot be held responsible for the patient once care has been terminated.
Hours of service are normally discussed with the clients prior to commencing service. We keep shifts to certain times to fit in with public transport times. All nurses are transported to your home, transport is provided by HPHNS.
Nurses on night shift may not sleep while on duty, so please do not provide a bed or give permission to sleep. A comfortable chair with a night-light is sufficient and must be within hearing distance of the patient.
A sleep in service is available only for patients in outlying areas.
Nurses are required to bring their own meals to work (e.g. sandwiches etc). No specific time is set aside for meals; these must be taken at the patient’s convenience and the nurses discretion.
Kindly make tea, coffee or juice available for the nurses.
All basic care of the patient, including nutritional needs, eg
Duties do not include:
Services for our clients can upon request, include:
Procedural visits by nursing sister for:
Duty sister is on call 24-hours, but should she be needed after hours, an after hour call out charge is levied.
Special rulings are to be put in place for patients with any form of Dementia.